Yes. Free is a plan, not a trial, and it needs no credit card. You get email and live chat in one inbox, a branded help portal and knowledge base on your own domain, customers verified on first contact and free AI credits every month, for a small team with unlimited tickets.

Do I need a credit card?

No. Sign up and start on Free without a card. You only add payment details if you choose Premium.

What does Premium add?

Your whole team with unlimited seats and tickets; Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, LINE and TikTok; the AI agent and 10× more AI credits; SLA policies with business hours and CSAT reports; automations and Flows; unlimited languages; identity providers for customer sign-in; and the REST API, MCP server and signed webhooks.

Which marketplaces can Zono verify customers on?

Envato, Shopify, WordPress (Freemius, Easy Digital Downloads, the WooCommerce Software Add-on or your own endpoint), Gumroad, LemonSqueezy and your own license server. Customer verification is on every plan, Free included.

Will the AI reply to my customers without me?

Only once you switch that on. Until then it drafts replies for you to send. When it does reply on its own, it only answers above your confidence threshold, hands escalation keywords to a person, and you can stop it at any time. The AI Agent is on Premium; Free includes limited AI credits each month for the copilot.

Can I move over from another helpdesk?

Yes. Import your customers and knowledge base articles from CSV, and we will help with the rest of the move by hand. Connect your channels and your marketplaces, and new conversations land in Zono straight away.

The AI helpdesk for people who sell software

Never leave a customer waiting.

Zono puts every conversation in one inbox, with an AI teammate that answers the simple questions and hands the rest to you.

Start free Try the live demo

No credit card Free plan, not a trial

P

Priya Nair

AI Agent on

I moved my site to a new domain and now it says “activation limit reached”.

Read the conversation
Found the answer in your help center
Confidence above your threshold: replied

AI Agent

Hi Priya! Release the old domain under Account → Licenses, then activate on the new one. Here’s the guide: “Moving to a new domain”.

The problem

Ten tabs. Lost threads. “Did anyone reply to this?”

Every channel in its own app means questions slip through and customers wait. Some write again. Some just leave.

The AI here: it tags each conversation and answers the simple ones.

Today

EmailUnread · 2 days
Re: Re: Fwd: license not activating
WhatsAppSeen 5 hours ago
Hello?? Is anyone there?
Team chat3 replies · no answer
Did anyone reply to the Shopify customer?
Discord14 new messages
still broken after the update

With Zono

Inbox

P
License not activating
Dana
Replied
R
How do I update safely?
AI Agent
Answered
K
Order #1043: refund question
Sam
In progress
T
Still broken after the update
Dana
Waiting on customer

Watch

See Zono in a minute.

The inbox, the AI Agent and verified customers, start to finish.

Channels

Customers write where they like. You answer in one place.

Every message becomes one thread, and your reply goes back the way it came.

Pick a channel

Know who bought what before you reply.

Zono verifies the customer on first contact, and the purchase on Envato, so your first reply is the answer, not “send me your purchase code”.

Verified customers on

E

Envato integration

Connected

Latest customer

J

Jan Kowalski

[email protected]

License 4f2c-9a17-…-d31e

Verified customer

Purchased Maxima Theme on 14 Mar via Envato

Products synced

12

Customers

3,124

OAuth + API verified

In Zono: the Envato connection. Envato purchase verified before anyone replies.

How customer verification works

AI agent

Let the AI take the simple questions. You stay in charge.

It answers from what you already wrote
Your help center, saved replies and resolved tickets.
It hands off when it isn’t sure
Below your confidence threshold, or on a word like “refund”, a person takes over.
It stops the second you say so
Every step shows in a live feed. Stop it mid-task, or keep it to drafts.
Use your own AI key if you want
Zono’s managed AI, or your own OpenAI or Anthropic key.

Free includes AI credits every month.

How the AI Agent works

app.zono.support/settings/ai-agent

AI Agent settings

Answers from

Help center
48 articles
Saved replies
31 replies
Resolved tickets
Learns from past answers

Reply on its own above

80% confidence

Always hand to a person on

refundchargebackcancellawyer

AI provider

Your Anthropic key

Stop the AI Agent

In Zono: the AI Agent settings. What it answers from, when it hands over, and the stop button.

Grows with you

Bring the team when you're ready.

Premium adds what a growing team needs, without a per-seat bill.

Every conversation has an owner

Unlimited seats, auto-assign, and live presence so nobody answers twice.

Nothing waits too long

SLA targets per priority, on your business hours, with warnings before a breach.

Know how you’re doing

CSAT ratings, response times and SLA reports.

The busywork runs itself

Rules on 22 triggers, macros, and Flows with AI steps.

app.zono.support/inbox?view=team

Team inbox

D
Activation limit reached
First reply due in 42 min
S
Refund for a duplicate order
On track
M
Webhook retries failing
Next reply due in 2 h

D M

Dana is replying…

Maya is viewing this ticket

Rated by Priya★★★★★

In Zono: the team inbox, with SLA timers, a collision warning and a CSAT rating.

Plugs into the tools you already use.

Plans

Two plans. No per-seat maths.

Free is a plan, not a trial. Premium is one flat price for the whole team.

Free

Email and live chat in one inbox
Customers verified on first contact
A branded help center on your own domain
Limited AI credits each month
A small team with unlimited tickets

Start free

Premium

Your whole team: unlimited seats and tickets
Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, LINE and TikTok
The AI Agent with 10× more AI credits
SLAs, business hours and CSAT
Automations, Flows, the REST API and MCP server

Compare plans

FAQ

Questions before you switch

Every channel. One inbox.

Start free today. Upgrade when you grow.

Start free See it in the live demo

No credit card. Email, live chat, portal and knowledge base included.