Meet your community where they hang out
A bot that opens a ticket thread per request, handles !ticket commands, and syncs replies both ways.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
hey can someone help, mobile menu is broken on the new build :( purchase code in DM
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will post to #help on Maxima community
Per-ticket
Threads
Role-gated
Bot commands
Ed25519
Verified interactions
Discord support is hard. Until it isn't.
Community ≠ support
Your Discord moderators are great at vibes but terrible at SLA. Zono makes #support actually be support.
Threads or chaos
Without per-ticket threads, support questions drown in #general and never get a real answer.
Discord, from first message to resolved.
Ticket opens a thread
Each new ticket gets its own thread under your support channel, or starts from a customer DM.
Run bot commands
Assign, close, set priority, or add notes with !ticket commands from inside Discord.
Reply reaches the customer
Thread replies sync to the ticket and deliver on the customer's origin channel.
Role-gated and verified
Only your configured agent role can run privileged commands, and every interaction is Ed25519-verified.
Everything Discord support should be.
A thread per ticket
Each new ticket gets its own thread under your support channel.
Bot commands
Run !ticket assign, close, status, priority, note, info, and list from Discord.
Role-gated actions
Only members with your configured agent role can run privileged commands.
DMs and posts welcome
Customer DMs and channel posts both open tickets automatically.
Rich embeds
Priority, customer, and product fields render in clean embeds.
Verified interactions
Every interaction is checked with Ed25519 signature verification.
Discord questions
One inbox. Connect Discord and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.