Start free. Enjoy free for as long as it fits.
Zono Free is the real product, not a trial: email and live chat in one inbox, a branded portal on your own domain, a knowledge base, customer verification and free AI credits every month. No credit card.
Every plan gets the AI copilot; Premium includes 10× more AI credits.
Free
Start hereA real helpdesk, not a trial. Everything a small team needs to answer customers well.
- Email and live chat in one inbox
- Portal on your own domain with automatic SSL
- Knowledge base
- Brand kit and one extra language
- Customer sign-in with your own app
- Customer verification for Envato, Shopify, WordPress, Gumroad, LemonSqueezy + your own store
- Limited AI credits each month
- Saved replies, internal notes, merge tickets
- 2FA and GDPR export
- 5 team members, unlimited tickets
- No credit card
A real helpdesk. Free.
Not a trial. Everything a small team needs to answer customers well.
Email and live chat in one inbox
Every conversation in one queue, with replies threaded back to the customer.
A portal on your own domain
Automatic SSL on every plan. Free shows a small "Powered by Zono" badge; Premium removes it.
A knowledge base and help center
Self-service articles and tickets, or a help center that shows only your knowledge base.
Your customers' language
One extra language for the portal, widget and emails, with your own translations.
One brand kit
Logo, colours and theme set once for the portal, the widget and customer emails.
Customer sign-in with your own app
One identity secret recognises your signed-in users in the chat widget and the portal.
Customers verified on first contact
Envato, Shopify, WordPress, Gumroad, LemonSqueezy or your own license server.
Limited AI credits each month
Suggested replies and composer rewrites. The allowance refills every month.
5 team members, unlimited tickets
Every ticket your customers send arrives, with no monthly cap.
Every feature, every plan.
Every row visible. Useful as an RFP starting point.
| Feature | Free | Premium |
|---|---|---|
| Unified inbox & channels | ||
| Email + Live chat | ||
| Slack / Discord / WhatsApp / Instagram / Messenger / Telegram / LINE / TikTok | ||
| AI agent channel | ||
| Custom sender domain (SPF / DKIM / DMARC) | ||
| Tickets | Unlimited | Unlimited |
| Ticketing engine | ||
| Status, priority, tags | ||
| Per-product routing | ||
| Saved replies | Unlimited | Unlimited |
| Internal notes | ||
| Merge tickets | ||
| Custom ticket fields | 3 | Unlimited |
| Real-time collision detection | ||
| Department-scoped access | ||
| AI assistance | ||
| AI copilot (suggested replies + rewrite) | Limited | 10× more |
| Semantic ticket search | ||
| Bring your own provider key | ||
| AI triage (classification + sentiment) | ||
| AI Knowledge: website + PDF sources, guidance, evals | ||
| AI agent: custom actions, procedures + simulator | ||
| AI suggestion feedback loop | ||
| Automation & workflows | ||
| Automation rules | Unlimited | |
| Triggers / actions | ||
| Flows visual workflow builder with AI steps | ||
| Macros | Unlimited | |
| Round-robin + least-busy assignment | ||
| Linear + GitHub issue sync | ||
| Marketplace integrations | ||
| Envato, Shopify, WordPress, Gumroad, LemonSqueezy + independent stores | ||
| Customer verification + customer sync | ||
| Product catalog sync | ||
| Fields on each product ticket form | 2 | Unlimited |
| Portal, brand & languages | ||
| Customer portal or help center | ||
| Custom domain + auto SSL | ||
| Brand kit for portal, widget and customer emails | ||
| Languages for portal, widget and emails | 1 extra | Unlimited |
| Custom portal pages | 1 | Unlimited |
| Portal + widget custom CSS | ||
| Your own fonts | ||
| Portal SEO (titles, descriptions, social images) | ||
| Remove the "Powered by Zono" badge | ||
| Customer sign-in & widget | ||
| Customer sign-in with your own app (widget + portal) | ||
| Identity providers: Okta, Auth0, Entra ID, Keycloak, any OIDC | ||
| In-app live chat widget + JavaScript API | ||
| Pre-chat questions | 2 | Unlimited |
| Widget behaviour rules + allowed embed domains | ||
| Team & collaboration | ||
| Team members | 5 | Unlimited |
| Roles (Owner / Admin / Agent) | ||
| Per-agent email signatures | ||
| Security, reporting & developer | ||
| Two-factor authentication | ||
| GDPR data export + deletion | ||
| Email open tracking | ||
| KPI dashboard + reports | Basic | Full |
| CSAT surveys + satisfaction reports | ||
| Scheduled email reports | ||
| Business hours + holidays | ||
| SLA policies + breach alerts | ||
| REST API, MCP server + signed webhooks | ||
| Data-processing agreement | On request | On request |
Enjoy free. Really.
Free isn't a trial and it isn't bait. Here is how it works.
It's the real product.
Email and live chat in one inbox, a branded portal on your own domain, a knowledge base, customer verification and free AI credits every month. The same helpdesk Premium teams use.
No credit card. A plan, not a trial.
Sign up with an email address. No card details and no sales call.
No catch on tickets.
Tickets are unlimited on every plan, so nothing your customers send is ever held back. Your data stays exportable on every plan.
Upgrade when your team grows.
When your team outgrows Free, or you want WhatsApp, Slack, Discord, the AI agent, SLAs or the API, move to Premium. Your tickets, portal and settings come with you.
Pricing questions
Growing a team? Compare the cost.
Zono Premium against the cheapest comparable plan of other helpdesks, at list price in USD per month.
Zono Premium against Intercom Essential, its cheapest plan, before Fin outcomes and Copilot.
Intercom Essential is $39 a seat billed monthly or $29 a seat billed annually. Fin is billed on top at $0.99 per outcome, and unlimited Copilot is an extra $29–35 per agent. Zono Premium is $49 a month, or $490 a year (shown per month on annual billing). Zono Premium includes 10× more AI credits than Free. Prices checked 3 October 2026 from Intercom's public pages.
Full Zono vs Intercom comparison Start free.
Upgrade when you outgrow it.
No credit card. Free is a plan, not a trial. Upgrade when your team grows.
Need a DPA or help migrating? Talk to us