Answer TikTok messages to your business account from one inbox
Connect your TikTok Business Account in one click. Direct messages customers send it land in the shared inbox with their name and photo, images come along, and agents reply from Zono. In beta, by request, where TikTok offers business messaging.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
saw your video about the theme, bought it, mobile menu stuck open?? help
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will send as a DM from @maxima.studio on TikTok
One click
TikTok sign-in
Text and images
Messages in
Delivered, seen
Status updates
TikTok support is hard. Until it isn't.
Your customers found you on TikTok
When a video sends them to you, the DM is where they ask. Pointing them to email loses the moment.
The TikTok inbox is a phone screen
Answering from the app means one person, no assignee, no history next to your other channels, and no SLA.
TikTok, from first message to resolved.
Sign in with TikTok
Authorise Zono for your Business Account. Zono registers for its direct message events for you.
DMs become conversations
Text and images customers send arrive in the shared inbox with their name and photo.
Agents reply from Zono
Replies go out from your Business Account inside the conversation the customer started.
Delivery confirmed
Delivered and seen updates sync against each reply, and the connection is refreshed before it expires.
Everything TikTok support should be.
One-click connection
Sign in with TikTok and pick your Business Account. There is no developer app to create and no token to copy.
DMs become conversations
Direct messages customers send your account land in the shared inbox with their display name and photo.
Images in
Images customers send arrive as attachments on the conversation.
Delivery and seen status
Delivered and seen updates from TikTok show against each reply.
Customer-first by design
TikTok only lets a business answer people who wrote first, and Zono replies inside the conversations they started.
Stays connected
Zono refreshes the account's access before it expires and asks for a one-click reconnect that keeps your settings when TikTok revokes it.
TikTok questions
One inbox. Connect TikTok and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.