Support for what you sell on Shopify. Orders verified on first contact.
Digital products and software sold from your own Shopify store.
No credit card. Email, live chat, portal and knowledge base included.
Shopify integration
Latest customer
Purchased Maxima Theme on 14 Mar via Shopify
Products synced
12
Customers
3,124
Selling on Shopify is the easy part. Supporting customers isn't.
"What is your order number?"
Every ticket opens with the same back-and-forth to prove the customer actually bought from you.
Refunds and chargebacks hide in another tab
Before you can help, you dig through your Shopify admin to see whether the order was refunded or disputed.
Support lives in your personal inbox
Order questions, download problems and bug reports pile up next to everything else you get by email.
Several products, one queue
Customers of every product land in the same place, with nothing to say which one they bought.
Verified at first contact. Replied to before they ask twice.
Orders verified on first contact
Customers enter their order number and the email they bought with. Zono checks the order with your store and confirms it includes the product.
Purchase lookup by email
Every ticket shows the customer's orders from your store, found by their email. Read only, straight from Shopify.
Refund and chargeback flags
Refunded and disputed orders are flagged on the ticket, so you know before you reply.
Per-product ticket forms and routing
Your products sync from Shopify and each one gets its own ticket form. On Premium, automation rules route tickets per product.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Connect your store
Enter your shop domain and approve read access to products, orders and customers. Your products start syncing.
Share your support link
Link your branded portal from your order emails, or paste the live chat widget into your theme.
Reply with the order in view
Tickets arrive with the verified order attached, next to email and live chat in one inbox.
Shopify questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.