Run support from where your team already lives
Tickets post to Slack as Block Kit messages. Agents reply in threads and run slash commands without leaving Slack.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
@zono header menu broken on mobile, license 4f2c… can you take a look today?
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will post to #customer-support in Acme workspace
Block Kit
Rich ticket cards
Two way
Threaded replies
HMAC v0
Signed webhooks
Slack support is hard. Until it isn't.
Two tools, one job
Your team lives in Slack. Forcing them to context-switch to a helpdesk kills response time.
DM-as-helpdesk
Tickets in DMs disappear. Slack as a notification channel only works when replies sync back.
Slack, from first message to resolved.
Tickets post to Slack
New tickets and customer replies arrive as Block Kit messages with customer and priority context.
Reply in the thread
Agents answer in the Slack thread and their reply syncs straight back to the ticket.
Customer gets the reply
The response delivers on the customer's original channel, whether that is email, chat, or WhatsApp.
Filtered to stay quiet
Department, product, and minimum-priority filters keep busy channels calm.
Everything Slack support should be.
Rich ticket cards
New tickets post as Block Kit messages with customer and priority context.
Reply in the thread
Replies in a Slack thread sync to the ticket and deliver to the customer.
Slash commands
Assign, close, set status or priority, add notes, and list tickets right from Slack.
Interactive actions
Assign, close, and view tickets straight from message buttons.
Smart routing filters
Filter notifications by department, product, and minimum priority.
Signed and verified
Every webhook is verified with Slack v0 HMAC signatures.
Slack questions
One inbox. Connect Slack and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.