Stop losing 5-star ratings to slow Envato support.
ThemeForest, CodeCanyon, GraphicRiver and the wider Envato Market.
No credit card. Email, live chat, portal and knowledge base included.
Envato integration
Latest customer
Purchased Maxima Theme on 14 Mar via Envato
Products synced
12
Customers
3,124
Selling on Envato is the easy part. Supporting customers isn't.
Buried under item comment threads
Customer questions land in item comments, your inbox and the Envato message centre. Three places, no system.
Manually verifying purchase codes
Every ticket starts with "send me your purchase code" and ends with you checking it by hand. That is data entry, not support.
Tickets slipping through the cracks
No reply targets, no assignment. A few days later a 1-star review tells you the customer was waiting.
Your ratings carry your support
Buyers rate the help they get as much as the item. Slow replies show up in reviews long after the ticket closes.
Verified at first contact. Replied to before they ask twice.
Purchase codes verified on first contact
Customers sign in with Envato or paste a purchase code. The item, license and support period show on the ticket, on every plan.
Item-aware tickets
Your items sync from Envato and every ticket is tagged with its item. On Premium, route tickets per item with automation rules.
Reply targets on Premium
SLA timers per priority flag tickets that go quiet before the buyer gives up.
A branded portal on your own domain
Your portal and knowledge base on your own domain with automatic SSL, on every plan. Premium removes the Zono badge.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Connect Envato
One OAuth click. Your items sync and purchase codes verify against Envato.
Share your portal URL
Add the link to your item description and email footer. Customers sign in with their Envato account.
Reply from one inbox
Tickets land with the customer verified, next to email and live chat. Reply from the dashboard or by email.
Envato questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.