Answer your LINE Official Account from the same inbox
Connect your LINE Official Account with its Messaging API credentials. Chats land in the shared inbox with the customer's name and photo, images and files come along, and agents reply from Zono with a typing indicator while they write.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
Hello, I bought Maxima last week and the mobile menu will not close. Screenshot attached 🙇
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will send from the Maxima Studio LINE Official Account
HMAC-SHA256
Signed deliveries
Images, video, files
Attachments in
Opt-in
Group chats
LINE support is hard. Until it isn't.
LINE is the inbox in Japan, Taiwan and Thailand
For customers there, a LINE Official Account is where they expect to reach you. Email feels like a detour.
The Official Account Manager is one seat
Answering from the LINE app means one person holds the chats, with no assignee, no history next to email, and no SLA.
LINE, from first message to resolved.
Paste your channel credentials
Copy the channel secret and a channel access token from your Messaging API channel in the LINE Developers Console. Zono checks them and sets the webhook.
Customers message your account
Text, images, video, audio, files, stickers and locations arrive as conversations in the shared inbox.
Agents reply from Zono
Replies go out as push messages from your Official Account, with a loading indicator while the agent writes.
Kept healthy
Zono checks the webhook regularly, sets it again when needed, and tells you when a customer has blocked the account.
Everything LINE support should be.
Connect with your own credentials
Paste the channel secret and access token from the LINE Developers Console. Zono checks them, names the account, and sets the webhook for you.
Chats become conversations
Every customer who messages your LINE Official Account lands in the shared inbox with their display name and photo.
Images, video, audio and files
What customers send arrives as attachments on the conversation, downloaded before LINE expires them.
Groups when you want them
Opt in to let the account work in group chats. Each group becomes one conversation.
A welcome on follow
When someone adds your account, they get your welcome message. Blocking it is shown on the conversation, so nobody replies into the void.
Signed and verified
Every delivery is checked against the X-Line-Signature HMAC, and each event is taken in once even when LINE redelivers it.
Keeps itself healthy
Zono checks the webhook endpoint regularly, sets it again if it drifts, and warns you when LINE cannot reach Zono or your monthly message quota runs low.
LINE questions
One inbox. Connect LINE and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.