Customer support that scales with your plugin business.
WordPress plugins and themes sold via Freemius, EDD or WooCommerce.
No credit card. Email, live chat, portal and knowledge base included.
WordPress integration
Latest customer
Purchased Maxima Theme on 14 Mar via WordPress
Products synced
12
Customers
3,124
Selling WordPress plugins is the easy part. Supporting customers isn't.
wp.org forum, your inbox, two Slacks
Plugin support threads on wp.org, email replies, Slack DMs, GitHub issues, and a free-tier user expecting a 24-hour reply.
License key copy-paste theatre
Every paying customer pastes their license key, you look it up in your license server, and only then does support start.
Customers everywhere, help in one language
WordPress products sell worldwide, but most help centers only speak English.
Pre-sales mixed with post-sales
Plugin questions, hosting questions, conflict-with-other-plugin questions. All go to one place. Routing matters.
Verified at first contact. Replied to before they ask twice.
Verified customers on first contact
Connect Freemius, Easy Digital Downloads, the WooCommerce Software Add-on or your own endpoint. The plan, status and expiry show on every ticket.
A help center in your customers' language
Your portal, widget and emails in the languages your customers read, with your own translations. Free includes one extra language; Premium has no limit.
A ticket form per plugin or theme
Add each product and give it its own ticket form. On Premium, automation rules send pre-sales and post-sales tickets to the right people.
A branded portal on your domain
Move paying customers off the wp.org forums onto your own portal, with automatic SSL.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Connect your license server
Pick Freemius, Easy Digital Downloads, the WooCommerce Software Add-on or a custom endpoint. Keys verify automatically.
Add the portal link to your plugin
Drop a Support link in your plugin admin screen. Customers land in your branded portal and enter their license key.
Reply faster, retain more
Saved replies and a knowledge base on every plan; SLA timers and automations on Premium.
WordPress questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.