Customer support for the products you build yourself.
Your own store, a custom checkout or no specific marketplace.
No credit card. Email, live chat, portal and knowledge base included.
Independent integration
Latest customer
Purchased Maxima Theme on 14 Mar via Independent
Products synced
12
Customers
3,124
Selling on your own is the easy part. Supporting customers isn't.
You shipped your own checkout, now what?
Custom Stripe, your own license server and email: no helpdesk knows how to talk to it. You end up writing glue code.
Customer data lives in your DB
Off-the-shelf support tools want their own customer table. Your single source of truth is your own app.
You sell B2B. Compliance matters.
Your buyers ask for a DPA, 2FA and a sub-processor list. Many lightweight helpdesks cannot answer the security questionnaire.
Your portal should look like your product
Customers should land on your domain, in your colours, not on a helpdesk's site.
Verified at first contact. Replied to before they ask twice.
Bring your own license verification
Point Zono at your HTTPS endpoint. Zono sends the license key, your endpoint answers whether it is valid. That is the whole contract.
REST API and signed webhooks on Premium
Push customers and tickets into Zono through the REST API. Receive signed webhooks when tickets, customers or ratings change.
Answers for security reviews
Two-factor sign-in, GDPR export and deletion, a public sub-processor list and a DPA on request.
A portal on your own domain
Your domain, your brand kit and automatic SSL, on every plan. Premium removes the Zono badge and sends email from your own domain.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Wire your license endpoint
Add the URL in settings. Zono sends each license key to it and your endpoint answers whether it is valid.
Point your domain
CNAME to Zono. SSL is provisioned automatically and your portal is live on your domain in minutes.
Connect your app
On Premium, subscribe an endpoint to ticket and customer events, and create or update customers and tickets from your backend with an API token.
Independent questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.