Indie creator support that feels like a real team.
Digital products, courses and licensed downloads on Gumroad.
No credit card. Email, live chat, portal and knowledge base included.
Gumroad integration
Latest customer
Purchased Maxima Theme on 14 Mar via Gumroad
Products synced
12
Customers
3,124
Selling on Gumroad is the easy part. Supporting customers isn't.
Support lives in your personal inbox
Gumroad sends customers your way by email. Within a month you have receipts, refund requests and bug reports tangled with everything else.
The same questions, every week
Download links, refunds, access problems. You type the same answers again and again.
No triage, no priorities
Every email feels urgent because there is no system to surface what actually is. Newest at the top is not a workflow.
Indie operators have no team
You are the founder, support agent, marketer and ops. The tool has to make one person look like ten.
Verified at first contact. Replied to before they ask twice.
Gumroad buyers verified automatically
Customers paste their license key and Zono checks it with Gumroad. The product, purchase date and refund or chargeback status show on the ticket.
Saved replies for the questions you get every week
Answer "where is my download", "do you offer refunds" and the rest in one click.
AI suggestions on every plan
Free includes limited AI credits for the AI copilot each month. Premium includes 10× more.
A knowledge base on your domain
Answer common questions once in a searchable, branded knowledge base on your own domain.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Connect Gumroad
Authorize once. Your products sync, and license keys verify against Gumroad with refund and chargeback flags.
Add the support link to your product
Put your portal link in your product description or receipt. Customers enter their license key and file a ticket.
Answer from one inbox
Saved replies, a knowledge base and AI suggestions keep a one-person support desk calm.
Gumroad questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.