An AI agent grounded in your answers. You decide what it does.
It answers from your knowledge base, saved replies and resolved tickets. You set the confidence threshold, the escalation keywords and the budget, watch every step in a live feed, and stop it in one click. It acts on its own only once you switch it on.
No credit card. Email, live chat, portal and knowledge base included.
Suggested reply
Drafted from the last 3 verified tickets on this product
Hi Jan, thanks for the report. Your Maxima Theme license is verified. We have reproduced the mobile header issue on iOS 17 and will ship a fix in 3.4.2 tonight. As a workaround you can add overflow-y: auto to the menu wrapper.
Takes action
Replies, assigns, resolves
Live activity feed
Watch every step
You stay in control
Hand off or stop anytime
Monthly budget
Hard cost ceiling
A teammate that works your inbox.
Reads every incoming ticket
The moment a customer writes in on any channel, the AI reads the full conversation and the customer's history.
Grounds the answer in your data
It pulls from your saved replies, knowledge base, and resolved tickets, so the reply reflects how your team actually answers.
Acts on the ticket
When it is confident, it replies, sets the status, assigns, and tags in seconds. When it is not, it pauses and asks a human, and you can step in at any time.
Hands off when it should
Escalation keywords like refund, legal, or urgent route straight to a person, with no AI reply at all.
Built to be trusted with real customers.
The reason teams hesitate to turn an AI loose on support is risk. The agent is designed so that risk is yours to control, not the model's to take.
- Grounded in your data
- Every reply is drawn from your saved replies, knowledge base, and resolved tickets. The agent answers the way your team already does, and does not invent facts.
- Visible at every step
- A live activity feed shows everything the agent reads and does, in order. Inspect the reasoning behind any action, so you always know why it did what it did.
- You stay in control
- Hand any ticket to the agent or stop it in one click. In live chat, customers can ask for a human at any time, and the agent hands over whenever it is unsure, with the conversation attached. It only resumes when you hand it back.
- Sensitive data masked
- Sensitive financial data and secrets are masked before reaching the AI.
- A hard cost ceiling
- Premium includes 10× more AI credits than Free, shared with the AI copilot, and you can set a monthly token budget below that. At the limit, AI stops and conversations go to your team, with no surprise bill.
Everything the AI agent ships with.
Takes real action
Beyond drafting, the agent replies, assigns, tags, sets priority, and resolves the ticket, the same actions your team takes.
Grounded in your data
Every reply is drawn from your saved replies, knowledge base, and resolved tickets, so the agent answers the way your team already does.
A live activity feed
Watch each step the agent takes in real time, from its first read to every action, and inspect the reasoning behind any decision.
You stay in control
Hand any ticket to the agent, or stop it in one click. It pauses for a human whenever it is unsure and waits for your answer.
Safe by default
Confidence thresholds, escalation keywords, and a per-department kill switch keep the agent inside the lines you set.
Follows up on its own
Stale tickets get a proactive nudge so nothing waits unanswered, capped so customers are never spammed.
Learns from your team
Feedback on past replies feeds back into the agent, so it gets closer to your voice over time. A monthly token budget keeps cost in check.
Custom actions
Let the agent call your own APIs, for example to look up an order or a subscription, with approval rules you set per action.
Procedures
Write step-by-step procedures for common requests, and the agent follows them instead of improvising.
AI Knowledge sources
Point it at your website, sitemap, and PDFs alongside your knowledge base, with guidance rules for tone and topics to avoid.
Test it in the simulator
Run the agent against realistic customer conversations before it talks to anyone real, and see what it would have said and done.
AI agent questions
Start free, with AI credits every month. Turn the agent on when you move to Premium.
No credit card. Email, live chat, portal and knowledge base included.