Support customers in the chats they already use
Connect a Telegram bot with its BotFather token. Private chats become conversations in your shared inbox, with photos, files, voice notes, and edits kept in sync, typing indicators while agents write, and optional group chats.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
Hello! Mobile menu on Maxima won’t collapse on Android. Screenshot attached.
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will send from @MaximaSupportBot
Secret token
Verified webhook
20 MB in, 50 MB out
File attachments
Opt-in
Group chats
Telegram support is hard. Until it isn't.
Your customers already live on Telegram
In much of Europe, the Middle East, and Asia, Telegram is the everyday messenger. Asking customers to switch to email costs you conversations.
A bot is not a helpdesk
Without a shared inbox, whoever holds the bot answers everything, with no assignee, no history, and no SLA.
Telegram, from first message to resolved.
Paste your bot token
Create a bot with BotFather and paste its token. Zono verifies it and registers a secret-protected webhook.
Customers message your bot
Text, photos, files, and voice notes from private chats arrive as conversations in the shared inbox.
Agents reply from Zono
Replies and attachments go out through your bot, with a typing indicator while the agent writes.
Kept healthy
Zono checks the webhook regularly, re-registers it when needed, and tells you when a customer has blocked the bot.
Everything Telegram support should be.
Connect with one paste
Paste the token from BotFather. Zono checks it, registers a secret-protected webhook for the bot, and keeps it registered.
Private chats become conversations
Every customer who messages your bot lands in the shared inbox with their name and username.
Files both ways
Photos, documents, voice notes, audio, and video arrive as attachments up to 20 MB, and agents can send files back up to 50 MB.
Edits stay in sync
When a customer edits a message, the conversation updates in place so agents always read the latest text.
Group chats when you want them
Opt in to let the bot work in group chats. Each group becomes one conversation, and privacy mode keeps ordinary chatter out of your inbox.
A quiet /start
A bare /start gets your welcome message instead of opening an empty conversation.
Keeps itself healthy
Zono checks the bot webhook regularly, re-registers it if it drifts, and shows when a customer has blocked the bot.
Telegram questions
One inbox. Connect Telegram and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.