Where does the widget run?

On any site you paste the snippet into. You can also run it inside your customer portal: pick the live chat channel in your portal settings and it appears on every portal page, recognising customers who are signed in. The widget is one vanilla-JS file, no framework lock-in.

How is identity handled?

Anonymous visitors are remembered in their browser. To recognise your signed-in users, your server signs the user id with your identity secret and passes the hash in the embed code; a verified visitor lands on the same customer record on every device and sees their history when they reopen the widget. Names and emails without a valid hash stay unverified claims.

What runs in real time?

Agent replies, typing indicators, read receipts and transfers arrive instantly over WebSockets. Where WebSockets are blocked, the widget checks for new messages on its own.

Live Chat channel, Customer ↔ Agent

Talk to customers the moment they need you

A drop-in widget for any site. Anonymous or identified visitors, real-time replies, file sharing, and read receipts.

Start free See it in the live demo

No credit card. Email, live chat, portal and knowledge base included.

app.zono.support/tickets/4271

Live Chat ticket

Header menu not collapsing on mobile

Live chatTicket #4271

Open

J

Jan Kowalski4 min ago

Hi, header menu not collapsing on iPhone. Cleared cache already. Help?

D

Dana. Maxima supportjust now

Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.

Type a reply…

Reply will appear in the live chat widget

Under 30 KB

Widget payload, gzipped

Real time

WebSocket replies

Anonymous

or identified flows

Live Chat support is hard. Until it isn't.

Customers hate forms

A contact form leaves customers waiting for an email. A chat widget gets you talking now.

Heavy widgets slow your site

A chat widget should not weigh down every page. Ours is one file, under 30 KB gzipped, with no dependencies.

How it works

Live Chat, from first message to resolved.

Paste one snippet

A single vanilla-JS file, under 30 KB gzipped, loads on any site, with no framework or build step required.

Visitor starts chatting

Anonymous or identified visitors open a conversation instantly, with no form to abandon.

Agents reply in real time

Replies, typing indicators, and read receipts broadcast over WebSockets the moment they happen.

Lands in the shared inbox

Every chat becomes a ticket with history, assignee, and priority next to your other channels.

Everything Live Chat support should be.

Featherweight widget

One vanilla-JS file, under 30 KB gzipped, loads on any site with no framework or build step.

Anonymous or identified

Visitors can start chatting instantly, or pass identity to see their full history on return.

Real-time replies

Agent messages broadcast over WebSockets the moment they are sent.

Premium chat tools

Typing indicators, file uploads, read receipts, and custom CSS on Premium.

Premium agent controls

Canned responses, agent transfer, and business hours keep busy queues moving.

Wherever your customers reach out.

Email

Channel

Slack

Channel

Discord

Channel

Instagram

Channel

Messenger

Channel

LINE

Channel

TikTok

Channel

AI Agent

Channel

Live Chat questions

Connect Live Chat

One inbox. Connect Live Chat and answer from one inbox.

Start free See it in the live demo

No credit card. Email, live chat, portal and knowledge base included.