License-aware support for LemonSqueezy sellers.
SaaS subscriptions and license keys via LemonSqueezy.
No credit card. Email, live chat, portal and knowledge base included.
LemonSqueezy integration
Latest customer
Purchased Maxima Theme on 14 Mar via LemonSqueezy
Products synced
12
Customers
3,124
Selling with LemonSqueezy is the easy part. Supporting customers isn't.
Subscription support is messy
Cancellations, pauses, downgrades, failed payments, upgrade comparisons: each is a distinct conversation. Generic helpdesks have no idea.
Every ticket starts with "which license?"
Without a license lookup, every conversation opens with back-and-forth about what the customer bought and whether their key is still valid.
Your store, your brand
LemonSqueezy is your merchant of record. Your support should still look like you: your domain, your portal.
Urgent tickets get lost
A great reply at the right moment saves a subscription. Without routing, those tickets get the same treatment as the rest.
Verified at first contact. Replied to before they ask twice.
Real-time license key validation
Customers paste their key and Zono validates it against LemonSqueezy, checking that it was sold by your store.
Product sync and purchase lookup
Your LemonSqueezy products sync into Zono, and each ticket shows the customer's orders found by their email.
Saved replies for subscription questions
Keep answers for cancel, pause, downgrade, upgrade and failed payments one click away.
SLAs, routing and Flows on Premium
SLA policies, per-product automation rules and Flows make sure urgent subscription tickets are answered first.
Header menu not collapsing on mobile
Hey team, I just bought Maxima Theme on Envato and the header menu does not collapse on mobile. License code attached. Thanks!
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will go out from [email protected]
Knowledge base
Getting started
12 articles
License activation
8 articles
Troubleshooting
18 articles
Customization
14 articles
Billing & refunds
6 articles
Release notes
22 articles
Linked products
Connect in a few steps.
Connect LemonSqueezy
Paste an API key and your store ID. Your products sync automatically.
Set up your answers
Write the saved replies your team uses most. On Premium, add per-product routing and SLA targets.
Reply with the license in view
Faster, context-aware replies with the license already checked.
LemonSqueezy questions
Your customers are waiting.
Start free, no credit card.
No credit card. Email, live chat, portal and knowledge base included.