About

The company and the people behind Zono.

How it started

It started with a purchase code.

  1. The start

    A helpdesk for Envato authors

    Zono started by verifying a purchase. The customer signs in, the ticket opens with what they bought, and the author answers without asking for a purchase code.

  2. Then

    One inbox for every channel

    Authors sell on more than one marketplace and get asked on more than one channel, so the inbox grew to take them all: email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger and Telegram, with the reply going back where the customer wrote.

  3. Now

    An AI agent with limits

    The agent answers from the help articles, saved replies and resolved tickets the team has approved, and hands over the moment it is unsure. The brief has not changed: know who the customer is, answer them once, and keep a person in charge.

What we stand behind

Four things we won't trade away.

AI with strict boundaries

The AI agent answers only from your help articles, saved replies and resolved tickets. Below its confidence threshold it hands the conversation to a person with a note of what it found, and every reply lists its sources. Try it with free AI replies. The agent runs on Premium.

How the AI agent works

Every channel. One inbox.

Email and live chat on Free. Slack, Discord, WhatsApp, Instagram, Messenger and Telegram on Premium. One shared inbox with the whole history, and the reply goes back on the channel the customer wrote on.

See the inbox

Built for people who sell software

Customers sign in with your own app or verify a purchase on first contact, so a ticket opens with who the customer is and what they bought. Envato, Shopify, WordPress, Gumroad and Lemon Squeezy are built in.

Marketplaces and integrations

A free plan built for real work

Free is a plan, not a trial: a small team, a monthly ticket allowance, email and live chat, and a help center on your own domain, with no credit card. Premium is one flat price for the whole team, with unlimited seats and tickets.

Compare Free and Premium
The people

Meet the team.

Bootstrapped and founder-led: a small team that builds the product, delivers it, sells it and looks after the customers who use it.