A free helpdesk that's a real product.
Email and live chat in one inbox, a branded help portal on your own domain, a knowledge base in your customers' language and customers verified on first contact. Free plan, not a trial. No credit card.
No credit card. Email, live chat, portal and knowledge base included.
- No credit card
- Free plan, not a trial
- Your own domain, free
Email + live chat
One inbox, on Free
Your own domain
Help portal with automatic SSL
Free AI credits
For the AI copilot, every month
No credit card
Sign up with an email address
Everything a small team needs to answer customers well.
Not a stripped-down demo. These are the same features Premium teams use, on the Free plan.
Email and live chat in one inbox
Customers write by email or through the chat widget on your site. You answer both from one inbox, and replies go back where the customer asked.
A help portal on your own domain
A full portal or a help center only, on your own domain with SSL set up automatically. Free shows a small "Powered by Zono" badge.
A knowledge base
Write articles once and customers find them in the portal search and the chat widget, before they open a ticket.
One brand kit
Your logo, colours, corner radius and theme, set once for the portal, the chat widget and the emails your customers get.
One extra language
Offer the portal, widget and emails in your default language plus one more, with your own translations.
Sign customers in with your own app
One identity secret recognises your signed-in users in the chat widget, and portal single sign-on brings them in from your app.
Customers verified on first contact
Purchases from Envato, Shopify, WordPress, Gumroad, LemonSqueezy or your own license server are verified when the customer first writes in.
Limited AI credits each month
The AI copilot drafts suggested replies and composer rewrites. The allowance refills every month, and there is never an AI bill.
The ticketing basics, done properly
Saved replies, internal notes, merge tickets, per-product routing, tags and priorities.
Security built in
Two-factor authentication for your account, GDPR data export and deletion for your customers.
The limits, stated plainly.
Free is sized for a small team answering customers. Here is where it stops.
A small team
A few teammates sign in and answer. Bring the rest of the team on Premium.
Unlimited tickets
No monthly ticket cap. Every ticket your customers send arrives, and nothing gets dropped.
Limited AI credits
A monthly AI allowance for the copilot, shared by the Free workspaces you own. The AI agent that answers customers on its own is part of Premium.
A "Powered by Zono" badge
The portal, the widget and customer emails show a small badge. Premium can remove it.
Smaller forms
Up to 3 custom ticket fields, 2 pre-chat questions and 1 custom portal page.
Keep exploring
Compare Free and Premium
Every feature, plan by plan.
Free live chat widget
Add chat to your site and answer it from the same inbox.
Multilingual help center
Your portal and widget in your customers' language.
Customer sign-in
Let customers sign in with your own app.
Envato purchase verification for authors
Purchase codes verified on first contact.
A free Zendesk alternative
How Zono compares, side by side.
Questions, answered
Answer your next customer free.
Upgrade when your team grows.
No credit card. Email, live chat, portal and knowledge base included.