Alternatives

Looking for a helpdesk alternative? Start free.

Zono is the AI helpdesk for software teams: every channel in one inbox, an AI agent you control, and licenses verified on first contact. See how it compares, then try it on the free plan before you switch.

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No credit card. Email, live chat, portal and knowledge base included.

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Zono, side by side

Competitor facts checked 3 October 2026 from their public pages, with sources on each page.

Zono vs Crisp

The Crisp alternative with a knowledge base on the free plan.

A knowledge base and branded portal on the free plan, plus customers verified on first contact.

Zono Free
Free plan, not a trial. No credit card.
Crisp
2 seats and 100 customer profiles; no knowledge base and no AI credits
Zono vs Crisp
Zono vs Intercom

The Intercom alternative you can start for free.

A free plan instead of a trial, and AI credits included on Premium instead of billed per outcome.

Zono Free
Free plan, not a trial. No credit card.
Intercom
No free plan. A 14-day trial
Zono vs Intercom
Zono vs Zendesk

The Zendesk alternative you can start for free.

A free plan instead of a trial, with SLAs, business hours and CSAT on Premium for the whole team.

Zono Free
Free plan, not a trial. No credit card.
Zendesk
No free plan. A 14-day trial of Suite Professional
Zono vs Zendesk
Zono vs Freshdesk

The Freshdesk alternative you can start for free.

Start free with email and live chat; every other channel comes with Premium, not an upsell tier.

Zono Free
Free plan, not a trial. No credit card.
Freshdesk
Free for up to 2 agents for 6 months
Zono vs Freshdesk
Zono vs Help Scout

Help Scout's calm, plus verified customers on every plan.

A calm shared inbox with customers verified on first contact, on every plan.

Zono Free
Free plan, not a trial. No credit card.
Help Scout
Free plan: up to 5 users, 1 inbox, 1 Docs site and 100 contacts a month
Zono vs Help Scout
What you get free

A real helpdesk. Free.

  • Email and live chat in one inbox
  • A help portal or help center on your own domain, with automatic SSL
  • A knowledge base
  • One brand kit for your portal, chat widget and customer emails
  • One extra language for your portal, widget and emails, with your own translations
  • Sign customers in with your own app
  • Customers verified on first contact: Envato, Shopify, WordPress, Gumroad, LemonSqueezy or your own license server
  • Limited AI credits each month
  • A small team with unlimited tickets
  • No credit card

When the team grows, Premium adds every seat, every channel, the AI agent, SLAs and the developer tools. Compare plans.

FAQ

Switching helpdesks

Every channel. One inbox.

Answer your next customer free.
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No credit card. Email, live chat, portal and knowledge base included.