Which plan includes the MCP server?

Premium. You can start on the Free plan with no credit card and upgrade when you want to connect an MCP client.

Which clients work with it?

Claude, ChatGPT, Claude Code, Cursor, VS Code and any client that speaks the Model Context Protocol over HTTP. Clients without OAuth can use a token.

14 tools: list, search and read tickets, reply, assign, change status and fields, create and merge tickets, list customers, look up licenses, and search or ask your knowledge base.

Is it safe to connect?

You approve every connection on a consent page and choose its scopes. Each call acts with your own permissions in the workspace, and calls outside the granted scopes are refused.

Yes. Disconnect an OAuth app or revoke a token from your account settings at any time.

MCP server · Premium

Your support queue, inside Claude.

Connect Claude, ChatGPT, Cursor, VS Code or any MCP client to your helpdesk. 14 tools search, read, reply to and route tickets, look up customers and licenses, and search your knowledge base. Sign in with OAuth: no token to copy.

Start free Read the MCP reference

No credit card. Email, live chat, portal and knowledge base included.

No credit card to start
MCP on Premium
OAuth sign-in

14 tools

Tickets, customers, licenses, knowledge

OAuth sign-in

Or a workspace-scoped token

Scoped access

Read-only or read and write

Your permissions

It acts as you, nothing more

How it works

Work your queue in plain language.

Sign in with OAuth

Add the server URL to your client, sign in to Zono in the browser, pick the workspace and the scopes to grant, and approve.

Or use a token

For scripts, CI and clients without OAuth: a token scoped to one workspace, with the scopes you tick, an expiry and an optional IP allowlist.

Scoped and permissioned

Every tool needs a scope, and every call acts with your own permissions in the workspace. Grant read-only access, or read and write.

Recorded

Each tool call is recorded with its outcome, so you can see what a connected app did.

The 14 tools

Read tools need a read scope; write tools need the matching write scope.

List Tickets
list-tickets
read
Get Ticket
get-ticket
read
Reply To Ticket
reply-to-ticket
write
Assign Ticket
assign-ticket
write
Update Ticket Status
update-ticket-status
write
Update Ticket Fields
update-ticket-fields
write
Create Ticket
create-ticket
write
Search Tickets
search-tickets
read
List Customers
list-customers
read
Search Knowledge
search-knowledge
read
Ask Knowledge
ask-knowledge
read
List Ticket Fields
list-ticket-fields
read
Merge Tickets
merge-tickets
write
Lookup License
lookup-license
read

Connect

One URL. Sign in when asked.

Claude Code adds the server by URL; run /mcp and choose Authenticate. Cursor and VS Code need only the URL too.

claude mcp add --transport http zono-support https://zono.support/mcp

Questions, answered

MCP server

Bring your support queue into Claude.
Start free. MCP is on Premium.