Turn DMs into a real support pipeline
Instagram DMs become tickets. Filter by keyword or story replies, send quick-reply buttons outbound, and track read/delivery watermarks.
No credit card. Email, live chat, portal and knowledge base included.
Header menu not collapsing on mobile
hii, bought the theme thru your link in bio, mobile menu won’t close 😭
Hi Jan, verified your license, can reproduce on iOS 17. We are shipping a fix in 3.4.2 tonight; I will update this thread when it goes live.
Reply will send as DM from @maxima.studio
DM and story
Unified intake
13
Quick-reply buttons
Keyword
Filtering rules
Instagram support is hard. Until it isn't.
DMs are a black hole
Social DMs sit unread for days. No assignee, no priority, no audit trail.
Stories drive support
Half your inbound IG conversation starts as a story reply. Most tools cannot tell the difference.
Instagram, from first message to resolved.
Connect with Facebook
Sign in with Facebook and pick the Page linked to your Instagram account. Zono subscribes it to your messages for you.
DMs become tickets
Direct messages turn into tickets automatically, or filtered by keyword and story metadata.
Stories handled too
Story replies and mentions are captured with metadata so agents see the real context.
Reply with quick actions
Outbound messages carry up to 13 quick-reply buttons to speed up common answers.
Everything Instagram support should be.
DMs become tickets
Direct messages turn into tickets automatically, or filtered by keyword and story metadata.
Story handling
Story replies and story mentions are configurable per channel.
Quick replies
Send up to 13 quick-reply buttons on outbound messages.
Watermark tracking
Read and delivery watermark events are captured.
Profile context
Username and profile metadata attach to every visitor.
Connect with Facebook
Sign in with Facebook and pick the Page linked to your Instagram professional account. No Meta app, tokens, or webhooks to set up.
Instagram questions
One inbox. Connect Instagram and answer from one inbox.
No credit card. Email, live chat, portal and knowledge base included.